usability

I wrote the “C25K” training program for new runners over a decade ago. Its philosophy overlaps neatly with my philosophy of software design.

Your faithful correspondent fell under the browbeating eye of authority on a few recent and essentially trivial occasions, making me think a bit about the effects of control, rule enforcement and tone in my own work.

When behind-the-scenes systems replace common sense and customer expectations. A parable at the coffee stand.

Audio-obsessed museum visitors prefer to listen to their audio guides rather than look at the art, revealing a lesson in interface design.

An “empathy suit” helps designers discover how well their creations work for aging customers. Are there clues here for software and web developers, too?

An architecture exhibit offers some useful usability lessons for web and software designers.

Don Norman despairs that simple doesn’t sell, and the blogosphere reacts. What makes simplicity so difficult?