About Health and Verywell
Before and after: Verywell (right) replaced the venerable About Health network, injecting new life into About.com as part of its new vertical strategy.

After 20 years on the web, About.com was showing its age. Big Medium helped the company reinvent its product strategy and design process—and created some mighty good-looking and profitable sites along the way.

At the start of 2016, About.com was still the 40th-largest site on the web in page views, but the network was seeing punishing drops in page views. The network’s massive collection of general-interest content, once its greatest asset, was now seen by search engines as a content farm. Its design was generic and conservative, and the pages were choked with ads and pay-per-click links in a desperate attempt to keep revenue level. Audience and advertisers were turning elsewhere.

Big Medium worked with About.com to develop a new vertical strategy, carving out the content from the main network into branded premium experiences. Big Medium designed the health vertical Verywell and the finance vertical The Balance, giving both a warm, humane feel that was missing from About.com. The results were beyond expectations:

  • The new verticals have more than doubled engagement in every metric.
  • With far fewer ads, ad visibility and engagement are way up, along with ad revenue.
  • About.com’s verticals Verywell, The Balance, and Lifewire are all in Comscore’s top ten in their categories .

Along the way, Big Medium also overhauled the company’s entire approach to web development. Josh Clark, Brad Frost, and Dan Mall embedded with the Verywell team’s leadership and introduced:

  • A newly collaborative design process
  • “Designing and deciding” in the browser
  • The atomic design methodology
  • A tight focus on the mobile experience

See the sites in action: www.verywell.com and www.thebalance.com

Verywell diabetes pages
Verywell’s design is a welcome departure from the hyper-clinical approach of other health sites. The stock-photo-heavy sector gets a reprieve with hand-drawn, humanizing illustrations.
Verywell mobile
We designed every page starting with mobile, reflecting the reality that smartphones are the preferred experience for most visitors.

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