Aaron Paul Calvin investigates the emotional connections people are making with Alexa:

In many ways, Alexa is the progeny of ELIZA. The way it interacts with people is much more sophisticated than the teleprinter-fed program that communicated through a disassembling and reassembling of its users’ words, but the overall intended effect is still the same. Both programs are meant to interact with users in a way that’s supposed to elicit feelings of comfort and intimacy within the user.

It strikes me that purposeful efforts to create a genuine emotional connection can backfire when they’re even a few degrees off. At the home of family friends, otheirr Echo has a 80–90% success rate understanding their daughter. But it never understands her mother. An emotional connection has been made, for sure: Alexa annoys the hell out of her.

A voice UI that doesn’t understand your voice is frustrating. An affection UI that inspires anger is doubly so.

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